Frequently Asked Questions

 

• Install the current version of Doors on the new computer (to do this click Free Trial below and follow instructions)
• Ensure Doors is closed on both the old and new terminals, copy the contents only of your original DoorsPro (or DoorsStd) installation folder from the server drive
• Paste contents into the new DoorsPro (or DoorsStd) installation folder, overwriting all files
• Open Doors to ensure this was successful
• All registration information and files should have been transferred

My hard drive failed. How do I reinstall from my backup?
Providing you have the DoorsPro or DoorsStd server, simply follow the instructions above.

I have reinstalled Doors but my original unlocking codes do not work. Why?
Each time Doors is installed it generates a new Serial Number. This means you will need new unlocking codes. Simply reregister your package by following the Register instructions on the the menu below. There is no charge for this if you have previously purchased the package.

How do I move the location of my server?
Choose Software - Relocate File Server, browse for the new location, then click Relocate.

How do I change my installation type to Laptop
Ensure the laptop is connected to the server
On the laptop choose Software - Network Configurations - Laptop
Point to Doors server location when prompted

How do I change my installation type from Laptop to Stand-alone
Ensure the laptop is connected to the server
On the laptop choose Software - Network Configurations - Single Computer
You will now need to register (see main menu)

How do I upgrade from Doors Standard to Professional?

I need my company's general inventory list converted for use in Doors. What format do you require?
Security Software can convert many file types, however we have created this Excel template guideline. This ensures you do not miss important information fields.

There is a total of 13 fields available for each item in the General Inventory. For a detailed description of each field and a list of the required fields visit the Doors Help menu (press F1 while in GIL). Also read The General Inventory List user guide by clicking the Learning link below.

The maximum length of characters allowed in each field is as follows:
Field Name Number of
Characters
Ref No 14
Description 50
Product Type 20 (keep very short)
Cost number
List number
Supplier 35
Series 25
Cat No 25
MF 4
Unit 4
Fire number
P Tax number
S Tax number

Once the Excel file is filled out, email it to us for conversion using the link at the bottom of this page. Once converted we will return it to you. You can import it in to Doors using the Inventory - General - Import main menu options.

Is it necessary to forward files to you every time we need to convert an inventory?
No, the first time we convert your information we can save the settings in the conversion application. We can then forward you a copy of the conversion software which will be custom set for you to use in the future. Please contact us for more information using the link at the bottom of this page.

Do I have to complete a General Inventory List (GIL) conversion every time I want to update my inventory?
The General Inventory List (GIL) area contains powerful features making the updating of GIL products from inside the Doors application itself fast and efficient. Click the Learning button below and download The General Inventory List User Guide.

How can I differentiate between permanent and temporary stock items in the general inventory list?
As the General Inventory List (GIL) allows comprehensive details and filtering ability there would be no problem differentiating between Permanent and Temporary inventory types. You would simply mark the Temporary with a 'T' in the Reference Number or the whole word 'Temporary' in another chosen field. The entire GIL list is then easily filtered so that only those items containing that 'T' or 'Temporary' parameter appear on screen. From here editing or deleting these items at any time is simple.

Can Doors integrate with my company's accounting software package?
Doors contains many export features in the software that your accounting package may be able to import into. To use this you would generate an invoice or report (ie Bill of Quantities) through Doors then choose Save to File - Text (*TXT) export option. Many accounting packages allow the import of Text format files.

How can I add an electronic header to the Doors PDF reports?
There are many software products that allow the addition of a corporate header to PDF documents once generated in Doors. Here are links to 3 of them:
FinePrint
CutePDF
Adobe Acrobat

Can I save my report settings for reuse in the future?
Yes, choose Reports on the main menu
Set report options (including margins etc)
Click Save As
Enter name for your Customised Report - click OK
This report will now appear in Custom Reports accessed in the reports window via the top left dropdown menu in the reports window
This means your settings will be saved and you can choose this custom report each time containing your settings

Can I change the order in which products appear in my reports?
All reports are in the order of your Product Types. To access and rearrange this order choose Inventory - General - Product Types from the main dropdown menu. While in this product type window press the F1 key for context sensitive information. This is a global list that affects all reports and you have full control over this. Read page 14 & 19 of The General Inventory List document by clicking Learn on the menu below for further expaination.

What is the best way to backup my Doors files?
Making a backup of all your Doors data is easy by simply making a copy of the entire DoorsPro installation folder on the server. This can be done through Windows Explorer and the file should be copied onto some kind of external media and kept at a separate location. This should be completed on a regular basis. Read the Doors Network Setup Guide for information on each of the file types.

What does the message 'c windows system32 auto exec nt the system file is not suitable for running ms-dos and microsoft windows applications' mean?
This is a problem with Windows XP. If you type in the error message "The system is not suitable for running MS Dos applications" into Google you will come up with a number of relevant pages with some solutions to help fix the problem. I have pasted one below for you which is as simple as copying a few windows install files from one folder to another:
'This usually occurs if you try to start an MSDOS base or a 16 bit program on your Windows XP or 200 computer. The solution as given by Microsoft article published under Q324767 is to copy the following files from the XP or 2000 CD: config.nt, autoexec.nt and command.com. These files are found in the i386 folder. They should be copied to the System32 folder which is a sub-folder of Windows folder in the C Drive.'

Other problems?
Doors uses a third party database. It is a good idea to run Verify on a regular basis to re index all data. To do this choose Software - Verify from the main dropdown menu. Tick on Automatically Attempt to Fix Errors then click Verify.